I. REFUND POLICY
No Refund in case of digital products like Canva templates, eBooks and website layouts. Also, Items for sale are not eligible for a refund.
For Physical Products, you can apply for a refund within 14 days of delivery.
However, in a determination to accomplish user satisfaction, if there is an issue, you can contact us for a refund or any other issues through our Contact Us form
We will refund you back in the following circumstances:
- If we conclude that the original payment was made out of fraud;
- If there is duplicate payment was made due to technical glitch, or any other error;
- If we make a refund as per the provision of our refund policy which is updated by us from time to time;
- If we consider the refund is necessary as per customer support staff as per our sole discretion.
II. HOW CAN I GET MY REFUND?
Our refund policies are simple. You can claim a refund by:
If for any reason, our back-office staff confirm a refund. Then, the refund will be made accordingly.
III. CONDITIONS FOR REFUND
For getting a refund, three conditions need to be satisfied:
a) The product must be refunded in its original packing.
b) The product is not used or damaged.
c) The product must have the receipt or proof of purchase.
IV. UNETHICAL ORDER & CANCELLATION POLICY
In case of any order is made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes – the particular order/s will be canceled whatsoever and Atelier Lemontrend will not be liable to pay any refund to you in all such cases.
V. METHODS OF PAYMENT AND REFUND
We will refund your amount to the original payment method, once it has been processed.
VI. REFUND CYCLE
The complete refund process normally takes about 15 working days from the date of confirmation of refund.
If you require any more information or have any questions about our site’s Refund Policy, please feel free to Contact Us