SHIPPING AND DELIVERY POLICY
Last updated: 14 September 2026
This Shipping and Delivery Policy applies to products purchased through
https://atelierlemontrend.com and should be read together with our
Terms and Conditions
and
Refund Policy.
1. DIGITAL PRODUCTS
Most products currently offered through Atelier Lemontrend are digital products,
such as website layouts, Canva templates, design templates, eBooks or other
downloadable digital content.
Digital products are supplied electronically. No physical shipment is required.
2. DIGITAL DELIVERY
After successful payment, digital products may be made available:
- through an immediate download link displayed after checkout;
- through the order-confirmation page;
- through a download link sent by email;
- or through another electronic delivery method described on the relevant product page.
Delivery is normally initiated automatically after successful payment and order
processing.
Certain payment methods or security checks may require additional processing time
before the download becomes available.
3. DOWNLOAD ACCESS
You are responsible for providing a valid email address during checkout and for
ensuring that your device, software and internet connection are suitable for accessing
the purchased digital product.
Where a download link is provided by email, please also check your spam or junk folder
if the message does not appear in your inbox.
If a download link does not work, the file is unavailable, or you do not receive the
expected delivery information, please contact us so that we can investigate and restore
access where appropriate.
4. THIRD-PARTY SOFTWARE AND PLATFORMS
Some digital products may be designed for or used with third-party platforms or
software such as WordPress, Divi, Canva or other services.
Where this applies, any technical requirements or dependencies will be described on
the relevant product page where reasonably necessary.
You are responsible for having access to any third-party software, account, licence
or subscription that may be required to use the purchased product unless the product
description expressly states that it is included.
5. DELIVERY DELAYS
Although digital delivery is generally immediate, delays may occasionally occur due to:
- payment authorisation or verification;
- fraud or security checks;
- technical problems;
- email-delivery issues;
- temporary website or server interruptions;
- or circumstances outside our reasonable control.
If delivery is delayed because of a problem attributable to us, please contact us and
we will take reasonable steps to provide access to the purchased product.
6. CUSTOM OR PERSONALISED DIGITAL DELIVERIES
Where a digital product or service requires customisation, manual preparation or
individual delivery, the applicable delivery period will be stated in the relevant
product description, quotation, proposal or individual agreement.
Delivery times for customised work may depend on the timely provision of information,
content, feedback or approvals by the customer.
7. PHYSICAL PRODUCTS
Atelier Lemontrend may occasionally offer physical products.
Where a physical product is offered, the applicable shipping options, costs,
estimated delivery time and any geographic restrictions will be shown on the relevant
product page or during checkout before the order is submitted.
Shipping costs may depend on factors such as destination, parcel size, weight and
shipping method.
Where tracking is available, tracking information may be provided after dispatch.
Estimated delivery dates are estimates unless a specific delivery deadline has been
expressly agreed.
8. INCORRECT DELIVERY INFORMATION
Customers are responsible for providing complete and accurate delivery and contact
information when placing an order.
For digital products, an incorrect email address may prevent delivery of download or
order information.
For physical products, an incorrect or incomplete delivery address may result in delays,
failed delivery or additional shipping costs.
Please contact us as soon as possible if you notice an error in the information
provided with your order.
9. ORDER CANCELLATION
We may cancel an order where reasonably necessary, including where:
- payment cannot be authorised;
- a transaction fails security or fraud checks;
- the product is unavailable;
- there is an obvious pricing or technical error;
- or fulfilment would be unlawful or impossible.
If we cancel an order after payment has been received and no lawful deduction applies,
the relevant amount will be refunded using the original payment method.
Consumer cancellation and withdrawal rights are governed by applicable law and our
Terms and Conditions
and
Refund Policy.
10. DIGITAL PRODUCTS AND WITHDRAWAL RIGHTS
Consumers may have a statutory right of withdrawal for digital content, subject to
the conditions and exceptions provided by applicable Austrian and European consumer law.
Where you expressly request that digital content be supplied before the statutory
withdrawal period has expired and acknowledge that you lose your withdrawal right
once performance begins, the withdrawal right may expire when the digital content is
supplied in accordance with the applicable legal requirements.
Further information is provided in our
Terms and Conditions
and
Refund Policy.
11. PROBLEMS WITH DELIVERY
If you experience a problem accessing a digital product, do not receive expected
delivery information, or encounter a problem with the delivery of a physical product,
please contact us and provide your order details.
12. STATUTORY RIGHTS
Nothing in this Shipping and Delivery Policy limits or excludes any mandatory
consumer rights or statutory remedies available under applicable Austrian or European law.
13. CONTACT
For questions about delivery, downloads or an order, please use: