TERMS AND CONDITIONS

Last updated: 14 September 2026

Atelier Lemontrend
Sally Ruchman – Dettling
Silbergasse 15-17
1190 Wien, Österreich
Email: [email protected]
Contact Us

Trade: Werbegrafik-Designer
VAT ID: ATU71076505
Member of WKÖ, WKW, FG Werbung und Marktkommunikation,
FV Werbung und Marktkommunikation
Competent trade authority: Magistratisches Bezirksamt
Applicable trade regulations are available at
www.ris.bka.gv.at.

1. SCOPE

These Terms and Conditions (“Terms”) govern the use of
https://atelierlemontrend.com and contracts concluded with
Atelier Lemontrend through or in connection with this website.

They apply, as relevant, to our creative and digital services, website and design
services, digital products, templates and any other products or services expressly
offered through the website.

Where mandatory consumer-protection law provides rights that cannot legally be
excluded or limited, those statutory rights remain unaffected.

2. DEFINITIONS

• “Website” means
  https://atelierlemontrend.com and its associated pages.
• “Customer”, “Client”, “you” or “your”
  means a person or business purchasing or requesting products or services from us.
• “Consumer” means a natural person acting for purposes
  outside their trade, business or profession.
• “Business Customer” means a person or entity acting in the
  course of its trade, business or profession.
• “Digital Product” includes downloadable templates,
  layouts, digital files and other digital content supplied electronically.
• “Services” includes web design, creative services,
  consultancy and other services offered by Atelier Lemontrend.

3. OUR SERVICES

Atelier Lemontrend is a creative agency based in Vienna, Austria.
We provide services including website design, digital design, branding,
creative services and related digital solutions.

The exact scope, deliverables, deadlines and price of an individual service may be
described on the Website, in a quotation, proposal, order confirmation or separate
written agreement.

Where a quotation, proposal or individual agreement contains terms that differ from
these Terms, the individual agreement takes precedence for that particular project.

4. PRODUCT AND SERVICE INFORMATION

We make reasonable efforts to describe our products and services accurately.
Images, mock-ups, previews and examples are intended to illustrate the product or
service and may not always represent every technical detail or display environment.

Customers are responsible for reviewing the product description, compatibility
information, licence information and other relevant details before placing an order.

5. ORDERS AND CONCLUSION OF CONTRACT

Products displayed on the Website constitute an invitation to place an order unless
expressly stated otherwise.

By submitting an order, you make a binding offer to purchase the selected product
or service at the price shown during checkout.

A contract is concluded when we accept your order, for example by sending an order
confirmation, making a digital product available for download, beginning the agreed
service or otherwise expressly confirming acceptance.

We may refuse or cancel an order where reasonably necessary, including in cases of:

• obvious pricing or technical errors;
• suspected fraud or misuse;
• payment failure;
• legal or regulatory restrictions;
• or inability to provide the ordered product or service.

If we cancel an order after payment has been received and no lawful deduction applies,
the relevant amount will be refunded.

6. PRICES, TAXES AND PAYMENT

The price applicable to an order is the price displayed at the time the order is placed,
unless an obvious pricing error exists.

Prices are shown inclusive or exclusive of VAT as indicated on the Website and during
checkout.

Available payment methods may include credit or debit card payments processed through
Stripe and payments through PayPal.

Payment processing is subject to the terms and technical requirements of the relevant
payment provider.

We do not normally receive or store complete payment-card details. Payment information
is processed by the relevant payment provider.

7. DIGITAL PRODUCTS

Digital products may include website layouts, Canva templates, design templates,
downloadable files and other digital content.

Unless otherwise stated, digital products are supplied electronically and are made
available for download after successful payment or as otherwise specified in the
product description.

You are responsible for ensuring that your device, software and third-party account
requirements are compatible with the digital product before purchase.

Digital products may depend on third-party software or platforms such as WordPress,
Divi, Canva or other services. We are not responsible for future changes made by such
third-party providers that are outside our control.

8. LICENCE FOR DIGITAL PRODUCTS

Unless a product page states otherwise, the purchase of a digital product gives you
a limited, non-exclusive, non-transferable licence to use that product for your own
personal or business purposes.

You may modify a purchased template or digital product for your own permitted use.

You may not, unless expressly authorised by us:

• resell the digital product as a standalone product;
• redistribute the original files;
• share download access with third parties;
• sublicense the product;
• claim the original design or product as your own creation;
• or make the product available through another marketplace, download site or repository.

Any separate licence terms displayed on the relevant product page take precedence
over this general licence provision.

9. SERVICES AND CLIENT RESPONSIBILITIES

Where you purchase or commission a service, you agree to provide the information,
materials, approvals, access credentials and feedback reasonably required for us to
perform that service.

You are responsible for ensuring that materials you provide to us may lawfully be
used for the project and do not infringe third-party intellectual-property,
privacy or other rights.

Project deadlines may be affected where required information, materials, approvals or
feedback are not provided within a reasonable time.

10. CONSUMER RIGHT OF WITHDRAWAL

Consumers may have a statutory right to withdraw from a distance contract within
14 days, subject to the conditions and exceptions provided by applicable Austrian
and European consumer law.

The applicable withdrawal period and any statutory exceptions depend on the type of
product or service purchased.

Digital content supplied immediately

For digital content that is not supplied on a physical medium, the statutory right of
withdrawal may expire before the end of the usual 14-day withdrawal period where:

• you expressly agree that supply of the digital content may begin immediately;
• you acknowledge that by giving that consent you lose your statutory right of withdrawal once performance begins;
• and the other legal requirements for loss of the withdrawal right are satisfied.

Where legally required, this consent and acknowledgement will be requested separately
during the purchase process.

Services begun during the withdrawal period

If you expressly request that performance of a service begin before the statutory
withdrawal period has expired, the consequences of withdrawal will be determined in
accordance with applicable consumer law.

Where a withdrawal right applies and you validly exercise it, refunds will be processed
in accordance with the applicable statutory requirements.

11. REFUNDS

Nothing in these Terms limits any mandatory statutory right to a refund, remedy,
withdrawal, repair, replacement, price reduction or other consumer remedy.

For digital products, refunds are generally not available merely because a customer
changes their mind after lawful immediate supply has begun and the statutory withdrawal
right has validly expired.

If a digital product is defective, materially different from its description or cannot
be accessed due to a problem attributable to us, please contact us so that we can
investigate and provide any remedy required by law.

For individually commissioned services, refund rights depend on the work already
performed, the agreed project terms and any mandatory consumer rights.

12. STATUTORY WARRANTY RIGHTS

Consumers retain all statutory warranty rights applicable under Austrian law.

Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded
or restricted.

13. CUSTOMER ACCOUNTS

Certain Website functions may permit or require the creation of a customer account.

You are responsible for keeping your login credentials confidential and for providing
accurate and current account information.

You must notify us if you become aware of unauthorised access to your account.

We may suspend or restrict an account where reasonably necessary to protect the Website,
customers or other users against fraud, abuse or security threats.

14. ACCEPTABLE USE

You may use the Website only for lawful purposes.

You must not:

• use the Website in violation of applicable law;
• attempt to gain unauthorised access to the Website, server, accounts or systems;
• introduce malware, viruses or malicious code;
• interfere with website security or operation;
• use automated scraping or extraction tools in a way that unlawfully interferes with the Website;
• impersonate another person or organisation;
• or use the Website to infringe the rights of another person.

15. USER-SUPPLIED CONTENT

If you provide text, images, logos, files or other material to us, you confirm that
you have the rights and permissions necessary for us to use those materials for the
requested purpose.

You retain ownership of your own materials.

You grant us the limited rights necessary to use such materials to perform the
requested service.

16. INTELLECTUAL PROPERTY

Unless otherwise stated, the Website and its original content, including text,
graphics, layouts, designs, branding, images and digital products, are owned by
Atelier Lemontrend or used under licence and are protected by applicable
intellectual-property laws.

Purchasing a product or service does not transfer ownership of our pre-existing
intellectual property unless expressly agreed in writing.

Any licence or transfer of intellectual-property rights relating to an individual
client project will be governed by the relevant proposal, agreement or licence terms.

17. THIRD-PARTY SERVICES AND LINKS

The Website may contain links to or integrations with third-party services,
including payment providers, scheduling tools, social-media platforms or other
external websites.

Third-party services are operated independently and are subject to their own terms,
privacy policies and availability.

We are not responsible for third-party websites or services that are outside our
reasonable control.

18. WEBSITE AVAILABILITY

We aim to keep the Website available and functioning correctly but do not guarantee
uninterrupted or error-free access.

We may temporarily suspend or restrict access for maintenance, updates, security,
technical problems or circumstances outside our reasonable control.

19. LIABILITY

Nothing in these Terms excludes or limits liability where such exclusion or limitation
would be unlawful.

In particular, mandatory statutory consumer rights remain unaffected.

To the extent permitted by law, we are not responsible for losses caused solely by:

• circumstances outside our reasonable control;
• incorrect or incomplete information supplied by the customer;
• unauthorised modifications made by the customer or a third party;
• third-party platforms, hosting providers, plugins, software or services outside our control;
• or use of a product or service contrary to its intended purpose or documentation.

For Business Customers, liability may be further limited to the extent permitted by
applicable law and by any individual written agreement.

20. FORCE MAJEURE

We are not liable for delay or failure to perform an obligation where the delay or
failure results from events beyond our reasonable control, including serious network
outages, natural disasters, governmental measures, war, civil disturbance,
major infrastructure failure or comparable events.

21. PRIVACY AND COOKIES

Information about how we process personal data is provided in our
Privacy Policy.

Information about cookies and similar technologies is provided in our
Cookie Policy.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time, for example because of changes to our
services, website, legal requirements or business operations.

The version applicable to a purchase is generally the version in force when the
relevant contract is concluded, unless a change is required by mandatory law or is
separately agreed.

The current version will be identified by the “Last updated” date at the top of this page.

23. GOVERNING LAW

These Terms are governed by Austrian law.

If you are a consumer, this choice of law does not deprive you of mandatory consumer
protection granted to you by the law that would otherwise apply under applicable
conflict-of-law rules.

Any jurisdiction clause applies only to the extent permitted by mandatory law.

24. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining
provisions remain unaffected to the extent permitted by law.

25. CONTACT

If you have questions about these Terms, an order, a digital product or a service,
please use:

Contact Us
Privacy Policy
Cookie Policy